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Expose the asset field “Affected Services” and create a global view “Open incidents in payment system” using filter: Status = Open, Issue Type = Incident, Affected Service = Payment
Direct Competitors
Features available on the Portal | Jira Service Management Portal | |||
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By | Nemetschek Bulgaria | Devinity | view26 GmbH | Atlassian |
Key Selling Message | Provide powerful reports and extended search for your JSM customers | Organize My Requests page to find, filter and manage customer requests with ease | Flexible and Simple Jira Service Desk Reporting. Easy Custom Charts, Dashboards and JSM ITSM Report via Service Management Portal | |
Overview | Extended Customer Portal reports Provide your customers with an extended report for each of their JSM tickets | Customizable columns, extended filters and sorting Modify the Request list by adding, rearranging or editing the displayed columns. Easily navigate through the page by sorting the list based on any column and utilizing quick filters. | Advanced portal reports No need to email reports to your Jira Service Desk customers. Enable your customers to view your standardised reports right within Jira Service Desk Customer Portal. | |
Graphical Рeports/ Charts |
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A Request list with customizable columns |
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(no custom fields) |
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Search and filter the Request list by any field |
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Advanced columns: Attachments |
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Advanced columns: Linked Issues (view only issue keys) |
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Advanced columns: Epic Link |
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Advanced columns: Asset fields |
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Advanced search: filter by SLA |
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Advanced search: filter by Due Date |
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Advanced search: filter by text |
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Save favorite filters (portal user) |
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Predefined global filters (admin user) |
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Show additional fields on Request page |
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Issues comments in the report |
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Share report |
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Export to Excel/ CSV |
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Advantages of Advance Portal Reports | Best as a stand alone solution to enable portal users to find requests and information. Supports custom fields and advanced searching. Simpler solution and easier to use. Better price. | Advance Portal Reports advantages:
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