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With Advanced Portal Reports administrators can create a complete solution exposing custom fields to te the Portal. The fields can be exposed at three levels:
Add Show a field on request’s page
Add Show a field as a column in the Requests listUse
Enable searching requests by a field as a filter to search requests
Combining this with ability to save global filters empowers admins to not only expose information to portal users but also to guide them customers into finding and using the information.
For example:
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Example Advanced Portal Reports usage scenario:
A company uses JSM to manage customer requests. They have configured Jira with standard and custom fields and need to be expose those fields at the Portal. Portal users should be able to view and search by these fields. The fields are:
· Priority – Standard field
· Time to first response - SLA field
· External ID – Custom field, Short text
Pain Points: Jira Service Management doesn’t allow adding custom fields to the Portal.
The solution: Advanced Portal Reports app is the best solution currently on the market to implement this use case. In March.2024 our technical consultants researched the marketplace for solutions and compared them. See below the advantages of Advanced Portal Reports app and why its the best covering this use case,
For more example usages see the use cases https://apps-nemetschek-bg.atlassian.net/wiki/x/AQAt
Direct Competitors
Features available on the Portal | Jira Service Management Portal | ||||||||
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By | Nemetschek Bulgaria | Devinity | view26 GmbH | Atlassian | |||||
Key Selling Message | Provide powerful reports and extended search for your JSM customers | Organize My Requests page to find, filter and manage customer requests with ease | Flexible and Simple Jira Service Desk Reporting. Easy Custom Charts, Dashboards and JSM ITSM Report via Service Management Portal | ||||||
Overview | Extended Customer Portal reports Provide your customers with an extended report for each of their JSM tickets | Customizable columns, extended filters and sorting Modify the Request list by adding, rearranging or editing the displayed columns. Easily navigate through the page by sorting the list based on any column and utilizing quick filters. | Advanced portal reports No need to email reports to your Jira Service Desk customers. Enable your customers to view your standardised reports right within Jira Service Desk Customer Portal. | ||||||
Graphical Рeports/ Charts |
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A Request list with customizable columns |
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(no custom fields) |
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Search and filter the Request list by any field |
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Advanced columns: Attachments |
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Advanced columns: Linked Issues (view only issue keys) |
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Advanced columns: Epic Link |
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Advanced columns: Asset fields |
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Advanced search: filter by SLA |
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Advanced search: filter by Due Date |
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Advanced search: filter by text |
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Save favorite filters (portal user) |
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Predefined global filters (admin user) |
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Show additional fields on Request page |
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| Issues comments in the report |
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Share report |
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Export to Excel/ CSV |
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Advantages of Advance Portal Reports | Best as a stand alone solution to enable portal users to find requests and information. Supports custom fields and advanced searching. Simpler solution and easier to use. Better Best price. | Advance Portal Reports advantages:
Advance Portal Reports advantages:
| Advance Portal Reports advantages are the same as advantages compared to My Requests Extension plus:
| Advance Portal Reports advantages:
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