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Features available on the Portal

Advanced Portal Reports for Jira Service Management

My Requests Extension for Jira Service Management 

Charts and Reports for Jira Service Management

Jira Service Management Portal

By

Nemetschek Bulgaria

Hexygen Inc.

 view26 GmbH

Atlassian

Key Selling Message

Provide powerful reports and extended search for your JSM customers

Organize My Requests page to find, filter and manage customer requests with ease

Flexible and Simple Jira Service Desk Reporting. Easy Custom Charts, Dashboards and JSM ITSM Report via Service Management Portal

https://confluence.atlassian.com/servicemanagementserver/getting-started-with-jira-service-management-939926015.html

Overview

Extended Customer Portal reports

Provide your customers with an extended report for each of their JSM tickets

Customizable columns, extended filters and sorting

Modify the Request list by adding, rearranging or editing the displayed columns. Easily navigate through the page by sorting the list based on any column and utilizing quick filters.

Advanced portal reports

No need to email reports to your Jira Service Desk customers. Enable your customers to view your standardised reports right within Jira Service Desk Customer Portal.

Graphical Рeports/ Charts

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A Request list with customizable columns
(standard or custom field as columns)

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(no custom fields)

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Search and filter the Request list by any field

Supported Fields

Supported Fields

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Advanced columns: Attachments

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Advanced columns: Linked Issues (view only issue keys)

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Advanced columns: Epic Link

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Advanced columns: Asset fields

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Advanced search: filter by SLA

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Advanced search: filter by Due Date

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Advanced search: filter by text

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Save favorite filters (portal user)

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Predefined global filters (admin user)

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Show additional fields on Request page

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Share report

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Export to Excel/ CSV

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Advantages of Advanced Portal Reports

Best as a stand alone solution to enable portal users to find requests and information.

Supports custom fields and advanced searching.

Simpler solution and easier to use.

Best price.

Advance Advanced Portal Reports advantages:

  • More features:

    • Supports more custom fields as columns: Epic Link, Linked Issues and Attachments

    • Supports text search in any text field

    • Extends not only the portal but also can be used to show custom/ standard fields at the request page

    • Has graphical reports such as: Created vs Resolved Chart chart

  • Better usability - Simpler to setup & Easier to use

  • Better pricing

Advance Advanced Portal Reports advantages are the same as advantages compared to My Requests Extension plus:

  • More features:

    • Filters can be saved as views - by customers/ or pre-defined by admins

Advance Portal Reports advantages:

  • More features:

    • Supports custom fields as columns, including Epic Link, Linked Issues and Attachments

    • Supports text search in any text field

    • Extends not only the portal but also can be used to show custom/ standard fields at the request page

    • Has graphical reports such as: Created vs Resolved Chart chart