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Status

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title	CONFIDENTIAL

For Partner use only
You may use this page as a guide to help you position Advanced Portal Reports against the competing solution. This resource is not approved to be distributed directly to customers.

The information below describes the current state of where Advanced Portal Reports is currently positioned in relation to competitors. After reviewing, you will understand:

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Top competitors

of Advanced Portal Reports

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Advanced Portal Reports

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Advantages over these competitors

Positioning

With Advanced Portal Reports

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JSM administrators can create a complete solution exposing custom fields to the

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JSM Help Center. The fields can be exposed at three levels:

Show a field on request’s page
Show a field as a column in the Requests list
Enable searching requests by a field

Combining this with ability to save global filters empowers admins to not only expose information to portal users but also to guide customers into finding and using the information.

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Example usage scenario:

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A company uses JSM to manage customer requests. They have configured Jira with standard and custom fields and need to be expose those fields at the Portal. Portal users should be able to view and search by these fields. In our example the fields are:

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Priority – Standard field

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Time to first response - SLA field

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External ID – Custom field, Short text

Pain Points: Jira Service Management doesn’t allow adding custom fields to the Portal.

The solution: Advanced Portal Reports app is the best solution currently on the market to implement this use case. In March

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2024 our technical consultants researched the marketplace for solutions and compared them. See below the advantages of Advanced Portal Reports app and why its the best covering this use case,

For more example usages see the use cases:

https://apps-nemetschek-bg.atlassian.net/wiki/x/AQAt

Direct Competitors

Features available on the Portal	Advanced Portal Reports for Jira Service Management	My Requests Extension for Jira Service Management	Charts and Reports for Jira Service Management	Jira Service Management Portal
By	Nemetschek Bulgaria	Hexygen Inc.	view26 GmbH	Atlassian
Key Selling Message	Provide powerful reports and extended search for your JSM customers	Organize My Requests page to find, filter and manage customer requests with ease	Flexible and Simple Jira Service Desk Reporting. Easy Custom Charts, Dashboards and JSM ITSM Report via Service Management Portal	https://confluence.atlassian.com/servicemanagementserver/getting-started-with-jira-service-management-939926015.html
Overview	Extended Customer Portal reports Provide your customers with an extended report for each of their JSM tickets	Customizable columns, extended filters and sorting Modify the Request list by adding, rearranging or editing the displayed columns. Easily navigate through the page by sorting the list based on any column and utilizing quick filters.	Advanced portal reports No need to email reports to your Jira Service Desk customers. Enable your customers to view your standardised reports right within Jira Service Desk Customer Portal.
Graphical Рeports/ Charts
A Request list with customizable columns (standard or custom field as columns)			(no custom fields)
Search and filter the Request list by any field	Supported Fields	Supported Fields
Advanced columns: Attachments
Advanced columns: Linked Issues (view only issue keys)
Advanced columns: Epic Link
Advanced columns: Asset fields
Advanced search: filter by SLA
Advanced search: filter by Due Date
Advanced search: filter by text
Save favorite filters (portal user)
Predefined global filters (admin user)
Show additional fields on Request page
Share report
Export to Excel/ CSV
Advantages of Advanced Portal Reports	Best as a stand alone solution to enable portal users to find requests and information. Supports custom fields and advanced searching. Simpler solution and easier to use. Best price.	Advanced Portal Reports advantages: More features: Supports more custom fields as columns: Epic Link, Linked Issues and Attachments Supports text search in any text field Extends not only the portal but also can be used to show custom/ standard fields at the request page Has graphical reports such as: Created vs Resolved Chart chart Better usability - Simpler to setup & Easier to use Better pricing	Advanced Portal Reports advantages are the same as advantages compared to My Requests Extension plus: More features: Filters can be saved as views - by customers/ or pre-defined by admins	Advance Portal Reports advantages: More features: Supports custom fields as columns, including Epic Link, Linked Issues and Attachments Supports text search in any text field Extends not only the portal but also can be used to show custom/ standard fields at the request page Has graphical reports such as: Created vs Resolved Chart chart