Page Comparison

2024

in Review - major milestones for Advanced Portal Reports:

• Two New Visual Reports: Introduced

• Created vs Resolved

• and

• SLA Met vs Breached

• reports, providing deeper insights into service desk performance.

  • https://tools4teams.atlassian.net/wiki/spaces/APRFJSM/pages/1823113263/Created+vs+Resolved+chart

  • https://tools4teams.atlassian.net/wiki/spaces/APRFJSM/pages/1936130050/SLA+met+vs+breached+chart

• Global (Admin) Views:

• Enabled administrators to define and share

• predefined views

• for better consistency and collaboration.

  • https://tools4teams.atlassian.net/wiki/spaces/APRFJSM/pages/1786871809/Global+Views

• Enhanced Configuration Experience: Delivered significant improvements to the user experience when setting up and managing reports.

• Performance Optimizations:

• Achieved faster report loading

• times, ensuring a smoother experience for users.

• Dedicated App URL:

• Advanced Portal Reports now opens with its own unique URL, enabling easy bookmarking, direct sharing, and seamless integration into your portal.

  • https://tools4teams.atlassian.net/wiki/spaces/APRFJSM/pages/2309390343/Direct+Link+to+Advanced+Requests+Report