2024 Major Features
New Visual Reports: Introduced "Created vs Resolved" and "SLA Met vs Breached" reports for improved service desk analytics:
Global (Admin) Views: Allowed admins to define and share consistent, predefined views:
Usability Improvements: Improved configuration for a smoother and more intuitive setup process.
Performance Optimizations: Enhanced report loading speeds for a better user experience.
Dedicated App URL: Simplified access and sharing through a unique application URL: