CONFIDENTIAL
For Partner use only
You may use this page as a guide to help you position Advanced Portal Reports against the competing solution. This resource is not approved to be distributed directly to customers.
The information below describes the current state of where Advanced Portal Reports is currently positioned in relation to competitors. After reviewing, you will understand:
Top competitors
of Advanced Portal Reports
Advanced Portal Reports
Advantages over these competitors
Positioning
With Advanced Portal Reports JSM administrators can create a complete solution exposing custom fields to the JSM Help Center. The fields can be exposed at three levels:
Show a field on request’s page
Show a field as a column in the Requests list
Enable searching requests by a field
Combining this with ability to save global filters empowers admins to not only expose information to portal users but also to guide customers into finding and using the information.
Example usage scenario: A company uses JSM to manage customer requests. They have configured Jira with standard and custom fields and need to be expose those fields at the Portal. Portal users should be able to view and search by these fields. In our example the fields are:
Priority – Standard field
Time to first response - SLA field
External ID – Custom field, Short text
Pain Points: Jira Service Management doesn’t allow adding custom fields to the Portal.
The solution: Advanced Portal Reports app is the best solution currently on the market to implement this use case. In March 2024 our technical consultants researched the marketplace for solutions and compared them. See below the advantages of Advanced Portal Reports app and why its the best covering this use case,
For more example usages see the use cases:
https://apps-nemetschek-bg.atlassian.net/wiki/x/AQAt
Direct Competitors
Features available on the Portal | Jira Service Management Portal | |||
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By | Nemetschek Bulgaria | Hexygen Inc. | view26 GmbH | Atlassian |
Key Selling Message | Provide powerful reports and extended search for your JSM customers | Organize My Requests page to find, filter and manage customer requests with ease | Flexible and Simple Jira Service Desk Reporting. Easy Custom Charts, Dashboards and JSM ITSM Report via Service Management Portal | https://confluence.atlassian.com/servicemanagementserver/getting-started-with-jira-service-management-939926015.html
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Overview | Extended Customer Portal reports Provide your customers with an extended report for each of their JSM tickets | Customizable columns, extended filters and sorting Modify the Request list by adding, rearranging or editing the displayed columns. Easily navigate through the page by sorting the list based on any column and utilizing quick filters. | Advanced portal reports No need to email reports to your Jira Service Desk customers. Enable your customers to view your standardised reports right within Jira Service Desk Customer Portal. | |
Graphical Рeports/ Charts |
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A Request list with customizable columns |
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(no custom fields) |
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Search and filter the Request list by any field |
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Advanced columns: Attachments |
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Advanced columns: Linked Issues (view only issue keys) |
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Advanced columns: Epic Link |
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Advanced columns: Asset fields |
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Advanced search: filter by SLA |
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Advanced search: filter by Due Date |
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Advanced search: filter by text |
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Save favorite filters (portal user) |
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Predefined global filters (admin user) |
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Show additional fields on Request page |
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Share report |
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Export to Excel/ CSV |
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Advantages of Advanced Portal Reports | Best as a stand alone solution to enable portal users to find requests and information. Supports custom fields and advanced searching. Simpler solution and easier to use. Best price. | Advanced Portal Reports advantages:
| Advanced Portal Reports advantages are the same as advantages compared to My Requests Extension plus:
| Advance Portal Reports advantages:
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