This information can be used as a self-learning resource for you and your sales teams to understand who an ideal customer fit is and the value-add that Advanced Portal Reports brings to your customers. The following is highlighted:
Target audience of the product
Customer pain points that it solves
Key use cases
Target Audience
Advanced Portal Reports is build for companies using Jira Service management who need to support more complex scenarios of Portal usage. Advanced Portal Reports works well for companies of any size - both small entities and enterprise customers use it to deliver better visibility into Jira’s data at the Portal.
Key use cases
Add a field
Add a field:
on request’s page
as a column
as a search
Send this … documentation to end users.
🙏 Needs:
Ability to view information in custom fields
🫤 Pain points:
Need to ask the agent to provide this information as additional step.
Automations may add it as a comment
Find a request by ID
🙏 Needs:
Ability to search by custom field
Ability to show a custom field on request page
🫤 Pain points:
Need to scroll many pages to find requests on the portal