↓↑ Use cases: Advanced Portal Reports
- Annie Ioceva
- Kameliya Magunska
- Elitsa Velikova
The information in this page can be used to quickly see the main use cases that can be implemented with Advanced Portal Reports. It shows the main features into perspective of specific requirements. Use cases are complemented with a lot of screen shots - to help you quickly grasp them.
Target Audience
Advanced Portal Reports is built for companies using Jira Service management who need to support more complex scenarios of Portal usage. Advanced Portal Reports works for companies of any size - both small entities and enterprise. Customers use it to deliver better visibility into Jira’s data at the Portal.
Key Features
Advanced Requests Report
Using Advanced Requests Report the Portal can be extended to show needed fields on request’s page and in a requests list.
In the requests lists Customers can:
view additional fields (standard and custom). See ↑↑ Supported Fields.
save filters as saved views
export requests as .csv or .excel
Created vs Resolved Chart
Using Created vs Resolved chart customers can analyze the speed of creating requests vs the speed of completing requests. By comparing the number of issues created with the number of issues resolved, users get insights into whether the support team is able to handle the volume of incoming work effectively.
Key use cases
What Portal customer and Administrators sees:
SLA on request’s page
SLA as column and filter in requests list
What Portal customer and Administrators sees:
What Portal customer and Administrators sees:
Configured the Advanced Requests Report to show FixVersion as a column in the requests list.
Configured Requests View to show FixVersion field on 'the requests page.
Created a Global View showing all requests which will be delivered with Q1 release. To create the global view the administrator opened Advanced Requests Report and filtered the table by “FixVersion” = Q1, then saved this filter as a global view “Release Q1 2024”. Once created by the administrator a global view becomes available to all customers in this JSM project.
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